Customized Incident Tracking Software for Lightstream

"Our field team members love the new software!  They have gone from not reporting to over reporting on the new system!" - Doug, Lightstream HSE Manager

Profile:

Lightstream is a leading mid-sized Oil & Gas Exploration company.  They are growing rapidly and have multiple field offices, in addition, to their head office.  As with any growing company, it is difficult to manage all of the information it needs.  In this case, Lightstream needed help getting the field staff to report accurately all of the incidents that were happening in the field. Here's the story...

Challenges:

• Lightstream's incident system consisted of an unfriendly spreadsheet to be filled out by the end user
• To report an incident on the spreadsheet would take up to 45 minutes
• Due to the poor usability and time required to fill out the spreadsheet, incidents were not being reported or the incident was poorly reported
• It was difficult for management to report and query off the spreadsheet

Solutions:  

• Clearstream designed a web-based form and database for the field to enter their incidents into
• The form designed is simple, intuitive, and easy-to-use, which allows for a quick entry of an incident from any location (as long as there is an internet connection).
• Management is notified in real-time when any incident is reported, and can quickly decide what needs to be done to follow-up with each incident
• The incident form and database is designed specifically to the workflow of Lightstream, and their reporting needs

Results:

• An Incident takes 2 to 3 minutes to report, instead of 45 minutes
• Field staff are now consistently reporting on the incidents in the field
• Management can now query on all of the incident information to determine the frequency, locations, and conditions of incidents.  This allows management valuable information in determining how to prevent further incidents.  
• And most of all - the field users love it!  They are actually using it :)

Contact Clearstream Collaborative for a free demo to see how our powerful web-based software can save your organization time and money, and increase productivity and reporting standards.